You can reset your password by visiting the following website and following the instructions: https://www.cavehill.uwi.edu/cits/services/password-reset.aspx
If you still encounter any difficulties, contact Campus IT Services (CITS) via Email: itservicedesk@cavehill.uwi.edu, Live Chat: (you will see the dialogue box appearing on all CITS webpages), or Telephone:246-417-4595